Frequently Asked Questions
Overview
AssistanceHQ was designed from the ground up to be easy to setup to get your website up and running quickly. Just register to create and account, upload a profile avatar and enter your bio information, enter your rates and you are good to go.
Yes, you can set your pricing and/or proposal to private or lead capture mode and send via private link instead. On the my account page you can toggle your pricing and proposals settings to public, lead capture or private.
On the settings page click the Stripe Connect Account button and Stripe will open where you can connect your existing account or create a new Stripe account. Note a seperate connect profile for your account on AssistanceHQ will be created.
All data is encrypted in transit and at rest and our systems are protected by industry standard security controls. Access to your data is secured by via your email or Google account with SSO.
You can offer hourly rate packages, weekly/monthly/yearly subscriptions and custom fixed price quotes.
Digital products are sold by download link provided by email after successful payment and include any file (pdf/link/video), links and resources in a private portal and mini courses with content sections including video.
Note please review the Stripe Restricted Businesses list as some services and products are not supported due to charge back risks.
Keep 99% of what you earn! Assistance HQ only charges a 1% fee (plus the normal Stripe card processing charges). If you have higher volumes upgrade to a premium plan and the fee is reduced to 0.5%.
Stripe Billing includes 25 free invoices per month. Stripe processing fees from 1.75% domestic and 2.9% international may apply for card payments.